Refund policy
Returns and Refund Policy of Victoria London
At Victoria London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refund policy has been carefully designed to ensure maximum satisfaction, under specific conditions. Please read the guidelines below carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not eligible for this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Victoria London does not reimburse return shipping costs and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for more information.
Deadline for Return Requests
Return requests must be made within 30 days of receiving the item. Returns will not be accepted after this period. Please adhere to this timeline to qualify for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, send an email to info@victoria-uk.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the proper handling of your request.
Conclusion
Victoria London is committed to ensuring customer satisfaction. By adhering to our returns and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service team at info@victoria-uk.com.